Terms of Service
Last updated: September 2026. These terms govern the relationship between our clients and Dhobhi Ghaat for garment pickup, cleaning, finishing, and delivery.
By scheduling a pickup or placing an order with Dhobhi Ghaat, you accept these service terms designed to safeguard your precious garments and ensure seamless garment care.
1. Scope of Services
Dhobhi Ghaat provides professional garment care, dry cleaning, wet cleaning, steam finishing, and linen preservation for private individuals and corporate entities.
Our team selects the most appropriate cleaning method based on fabric manufacturer care labels, textile fiber composition, and fabric condition assessed during initial intake.
2. Intake Inspection & Tagging
Every bag received at our facility undergoes a comprehensive 3-point intake examination:
- Garments are counted, categorized, and assigned unique RFID or barcode tags.
- Any pre-existing tears, missing buttons, color bleeding, or heavy fabric thinning will be photographed and communicated to you via WhatsApp before treatment begins.
- Garments lacking manufacturer care labels are treated with the gentlest solvent cycle, though specific results cannot be guaranteed if the fabric is unstable.
3. Customer Responsibilities
To ensure optimal care and safety, we kindly request clients to:
- Check All Pockets: Remove all currency, pens, cosmetics, pins, electronics, or valuables prior to pickup. While we return all recovered items, we are not liable for incidental damage caused by pens or sharp objects left inside pockets during washing.
- Declare Special Pieces: Notify our concierge regarding delicate hand embroidery, vintage fabrics, or specific stains (e.g., wine, ink, oils) so spot pre-treatment can be applied immediately.
4. Turnaround Times & Delivery
Standard wash, fold, and steam orders are returned within 48 hours. Premium couture, hand-embellished sarees, and heavy winter woolens require 3 to 5 business days for unhurried hand preservation. Turnarounds may slightly vary during regional festivals or extreme weather events.
5. Limitation of Liability & Garment Protection
We treat every garment with extreme care. In the rare and unfortunate event of verified loss or irreparable damage attributable directly to our handling:
- Liability is assessed according to industry standards, capped at a maximum of up to 10 times the individual cleaning charge for that piece, or the fair depreciated value of the garment (whichever is lower).
- Dhobhi Ghaat is not liable for inherent textile defects, natural dye bleed from un-fixed artisanal handloom fabrics, sun rot, or damage resulting from manufacturer negligence.
6. Unclaimed Garments & Storage
Cleaned and packaged garments will be stored free of charge for up to 30 calendar days from the scheduled delivery notification. Items unclaimed beyond 60 days after repeated notifications may be relocated to auxiliary archives or donated to registered charitable foundations.
7. Invoicing, Payments & Jurisdictional Law
Digital invoices are issued upon order completion and may be cleared via UPI, net banking, or cards. These Terms are governed by the laws of India, subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.