Privacy Policy
Last updated: September 2026. At Dhobhi Ghaat, we prioritize the confidentiality, security, and responsible handling of your personal details and order records.
We treat your personal and address data with the same care and discretion as your garments. We never sell, rent, or monetize your personal information to third parties.
1. Information We Collect
When you schedule a concierge pickup, submit a service enquiry, or engage our services via WhatsApp, our website, or telephone, we may collect:
- Contact Details: Full name, telephone/WhatsApp number, and email address.
- Service & Delivery Logistics: Residential or commercial address, gate access codes, and pickup time window preferences.
- Garment Specifications: Fabric tags, care notes, stain descriptions, and special handling instructions.
- Transaction History: Invoices, payment confirmations, and historical service receipts (we do not store raw card or UPI security pins).
2. How We Use Your Information
We utilize your personal information exclusively for operational and customer service objectives:
- Dispatching our logistics team for scheduled doorstep collections and deliveries.
- Transmitting real-time order status updates, itemized care digital receipts, and pickup alerts.
- Customizing laundry chemistry and finishing parameters suited to your specific wardrobe preferences.
- Responding promptly to concierge enquiries, feedback, or special requests.
- Sending occasional seasonal care advisories or exclusive subscriber privileges (you can opt out at any time).
3. Data Security & Confidentiality
Dhobhi Ghaat applies industry-standard physical, electronic, and procedural safeguards. Customer address records and communication channels are restricted strictly to authorized operations staff and assigned delivery concierges during the duration of your active order.
4. Third-Party Disclosures
We do not sell, trade, or share your data. Information is shared only with verified service partners directly required to fulfill operations (e.g., licensed payment gateways and direct WhatsApp business communication APIs) under strict non-disclosure obligations.
5. Your Privacy Rights & Data Deletion
You maintain complete ownership of your personal information. At any point, you may:
- Request a copy of your stored contact and order records.
- Update or rectify your address, phone number, or care preferences.
- Request complete deletion of your account profile and historical logs from our active databases.
6. Contact the Privacy Officer
If you have questions regarding this Privacy Policy or wish to exercise data rights, please connect with our concierge team: